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PROCEDURES

Complaints and suggestions

Through this procedure you can submit a complaint or suggestion about the operation of our services.

Target Audience

Any person, whether or not they belong to the university community.

Submitting a complaint or suggestion

You must click on the "Start procedure (online)" button and authenticate yourself on the e-Administration Platform using one of these methods:

  • If you belong to the UAM university community, you only need the user and password details of your institutional email (__@__.uam.es).
  • If you do not belong to the UAM community, you must use Cl@ve access. To do so, you can use your electronic ID card, electronic certificate or your Cl@ve Identificacion system user. Cl@ve Identification.
Responsible organ

Planning and Quality Department

Help and Support
  • This procedure shall be initiated exclusively through the Electronic Administration Platform.
  • All notifications related to this procedure will be made electronically.
  • You can access, at any time, the status of your file clicking on the option: "MY FILES".

Start procedure
(online)

 

Description

If in doubt, please contact the Planning and Quality Department:

Computer queries. Contact the CAU:

Documentación

Procedure Finder